Refund policy

Everything we sell is printed to order just for you. That's great for the planet and for your standards. It also means we can't take returns or exchanges on items that arrive correct and undamaged, including "wrong size" or "changed my mind." Check the size chart before you order. Measure twice, drink once.

When we make it right

If your order shows up misprinted, defective, damaged, or it's the wrong item, we'll send a replacement at no cost to you.

1. Email hello@neoprenesnob.com within 30 days of delivery.
2. Include your order number and a clear photo of the problem (and the shipping label if the package was damaged).
3. We'll confirm and ship a replacement. If a replacement isn't possible, we'll refund you in full to your original payment method.

You don't need to send the item back unless we ask.

Lost packages

If tracking shows no movement for 10 business days, or says delivered and it isn't there, email us. We'll work it out with the carrier and our print partner. Orders returned to us because of an incorrect address can be reshipped once you cover the new shipping.

Cancellations

Production starts fast. Email us within 2 hours of ordering and we'll try to cancel before it goes to print. After that, it's yours.

Refund timing

Approved refunds go back to your original payment method. Your bank may take 5–10 business days to post them.

Questions: hello@neoprenesnob.com